Terms and Conditions
Thank you for shopping with Jourdan Fashions online store we hope you enjoyed your shopping experience, your satisfaction is our main priority.
We recommend you try your new garments on when you receive them as soon as possible as this will give you plenty of time to return them if needed.
In the case you are not happy with your purchase we will gladly exchange or issue a store credit within 14 days of purchase.
No exchange or refund is offered on sale items.
If the items are being exchanged, postage will apply to the second delivery. The customers return postage cost will not be refunded except in the case of a faulty item.
We suggest you retain all tracking information as it is the responsibility of the customer in returning any items.
All items returned require prior authorization, please contact us by email or phone to obtain an authorization number.
Jourdan reserves the right to refuse any returns that do not comply with the following return requirements.
* All items must be returned in their original condition with all tags and receipts.
* Clothing must not have been worn, washed, or have any smell of perfume.
The following information must accompany the goods: customers name, address and contact phone number, proof of purchase, and the reason for return.
If you need any further assistance please contact us, we are more than happy to assist.
Postage and Delivery
All orders over $100.00 will be sent by Australian post FREE of charge within Australia
We estimate your order will arrive at your delivery address within 1-4 working days.
Parcels will be delivered between 9am and 5pm on weekdays.
We recommend you use a delivery address where you will be able to sign for your parcel.
If you choose to have your parcel sent to a business address please include the business name.
If nobody is available to sign for the order, a postage note will be left and you can pick it up from your local post office.
You will receive an email from us when you place your order and your payment is accepted.
Privacy
Jourdan is committed to ensuring your personal information is protected, kept confidential and secure whilst shopping with us. Any information disclosed to us will only be used for the purpose for which it was supplied.
Jourdan never discloses any customer names and address to any third party. We endeavour to ensure the security of personal information and to protect against any loss or misuse of any such information while in our care. We request personal information for the purposes of writing to you following your purchase should any problems arise in respect of processing or shipping your purchase.
Security
Secure Socket Layer (SSL) Web Server Certificates, like the one used on this website, encrypt all data sent to and from the site. The information is scrambled and hence unintelligible if intercepted.
This SSL technology is standard and enforceable by gateway providers for any online transactions, ensuring when you reach the final stages of payment your connection will change to the secure https channel.
If you elect to submit your credit card details online, you will notice that the URL prefix (located in your address bar) will change from the standard http:// to the secure https://. This means that you are in secure mode.
You may even - depending on your chosen preferences - receive a prompt informing you that you are visiting a secure page.